Return & Refund Policy

Introduction

Thank you for choosing WebGridSolution. This Return and Refund Policy outlines our position regarding payments made for products or services purchased through our platform. By completing a payment transaction, you acknowledge and agree to the terms stated in this policy.

No Refund Policy

All payments made to WebGridSolution are non-refundable. Once a payment transaction is successfully completed, we do not offer refunds, returns, or exchanges for any reason, including but not limited to:

• Change of mind or personal preference
• Dissatisfaction with product or service features
• Misunderstanding of product or service specifications
• Failure to use the product or service as intended
• Technical issues on the customer's end (internet connectivity, device compatibility, etc.)
• Duplicate payments or accidental purchases
• Partial completion of services due to customer unavailability
• Third-party service issues beyond our control

Products and Services Covered

This no refund policy applies to all products and services offered by WebGridSolution, including but not limited to:

Digital Products

• Software licenses and applications
• Website templates and themes
• Digital downloads and eBooks
• Source code and development files

Services

• Web design and development services
• Mobile application development (iOS & Android)
• Custom software development
• Digital marketing and SEO services
• Consulting and strategy services
• Maintenance and support packages

Subscriptions

• Monthly, quarterly, or annual subscription plans
• Recurring maintenance packages
• Hosting and domain services
• Premium support memberships

Payment Processing

• All payment processing fees
• Service charges and transaction costs
• Setup fees and deposits

Pre-Purchase Responsibility

We strongly encourage all customers to carefully review product descriptions, specifications, features, pricing, and terms of service before making a purchase. It is the customer's responsibility to ensure that:

• The product or service meets your specific requirements and expectations
• You understand the features, limitations, and usage terms
• Your payment information is accurate and authorized
• You have consulted with our team if you have any doubts or questions
• You have read and agreed to this refund policy before completing payment
• You are aware of project timelines and delivery schedules

Payment Confirmation

By completing a payment transaction on our platform, you explicitly acknowledge that you have read, understood, and agreed to this No Return and No Refund Policy. Your payment serves as your acceptance of these terms and confirms that all sales are final and non-refundable.

What Happens After Payment

• You will receive an email confirmation with payment details
• A project agreement or invoice will be provided
• Work begins as per the agreed timeline
• Regular updates will be provided throughout the project

Exceptions (If Applicable)

While we maintain a strict no refund policy, we may consider refunds or exchanges only in the following exceptional circumstances:

Exception Request Process

1. Contact our support team within 48 hours of the transaction
2. Provide transaction details and payment proof
3. Submit supporting documentation for your claim
4. Allow 5-7 business days for review and response

Note: All exception requests are subject to management approval and will be evaluated on a case-by-case basis.

Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting our support team may result in:

• Immediate suspension or termination of your account and services
• Loss of access to all purchased products and services
• Blacklisting from future purchases or services
• Potential legal action to recover processing fees and damages
• Reporting to credit bureaus and fraud prevention agencies

Dispute Resolution Process

1. Email our support team with your concern
2. Provide detailed information about the issue
3. Allow us 24-48 hours to respond
4. Work with our team to find a mutually agreeable solution

Contact Us

If you have questions or concerns about this policy or your purchase, please contact our customer support team:

• Email: legal@webgridsolution.com
• Support Email: support@webgridsolution.com
• Phone: +91 8377981519
• Address: Mansarovar, Sector 5, Delhi - 110085, India
• Website: www.webgridsolution.com
• Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

We aim to respond to all inquiries within 24-48 hours during business days.

Policy Updates

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. The "Last Updated" date at the top of this policy reflects the most recent revision.

Continued use of our services after any modifications constitutes acceptance of the updated policy. We recommend that you review this policy periodically to stay informed of any changes.